Privacy Policy
1. Company Information
Contact: 321 N Mall Dr, R259, Saint George, UT 84790
Email: support@iownsoftware.com
Phone: 888-435-6213
2. Information We Collect
We collect information necessary to provide our services and ensure account security:
- Account Information: Name, email address, phone number, and account credentials
- Technical Information: IP addresses, device information, login timestamps
- Service Usage: How you interact with our systems and applications
- Communication Records: Support requests and system-generated notifications
3. SMS/Text Message Communications
Consent: By providing your phone number, you expressly consent to receive text messages from I Own Software for account security and service notifications.
Types of Messages:
- Two-factor authentication (2FA) codes
- Account security alerts
- Critical service notifications
- Password reset confirmations
Message Frequency: Message frequency varies based on account activity. You may receive messages as needed for security verification and account alerts.
Opt-Out: Reply STOP to any message to opt out of SMS communications. Note that opting out may limit your ability to use certain security features that require SMS verification.
Data Sharing: We use Twilio as our SMS service provider. Your phone number and message content may be processed by Twilio to deliver messages. We do not sell or share your phone number with third parties for marketing purposes.
Standard Rates: Message and data rates may apply. Contact your mobile carrier for details.
4. How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Verify your identity and secure your account
- Send critical account and security notifications
- Respond to support requests and technical issues
- Comply with legal obligations and prevent fraud
5. Information Sharing
We do not sell, trade, or share your personal information except:
- Service Providers: Third-party services that help us operate (like Twilio for SMS delivery)
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfer: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement industry-standard security measures to protect your information, including:
- Encrypted data transmission and storage
- Access controls and authentication requirements
- Regular security assessments and updates
- Monitoring for unauthorized access attempts
7. Data Retention
We retain your information as long as your account is active or as needed to provide services. We may retain certain information for legal compliance, fraud prevention, or legitimate business purposes even after account closure.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information (subject to legal requirements)
- Objection to certain processing activities
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information:
Email: support@iownsoftware.com
Mail: I Own Software, 321 N Mall Dr, R259, Saint George, UT 84790